Answers
FAQ
What we can answer today, verified against the store. If your question isn't here, message us and a real person will reply.
What we make
What does GiftLayer sell?
Personalised name gifts, made to order in India. There are four pieces right now: a hanging photo frame, name letter decor for a nursery, a name pen holder for a desk, and a name keychain. You can see them all on the shop page.
Can every product be personalised?
Yes. Every piece we sell is made around a name you choose — none of them are sold blank.
How much do GiftLayer gifts cost?
The Name Keychain is ₹299, the Name Pen Holder (a desk pen stand) ₹549, the Hanging Photo Frame ₹899 and Name Letter Decor ₹999. Prices include taxes and are the same whatever name, style or colour you choose. Shipping is calculated at checkout from your delivery address and shown before you pay.
Where is GiftLayer based?
GiftLayer is a small studio in Chintal, Hyderabad, Telangana. We make every piece to order and sell online at giftlayer.in, with delivery anywhere in India. We don't ship outside India. Our address, phone number and hours are on the contact page.
Personalising your gift
How do I tell you the name I want?
Type it into the Their name box on the product page before you add the item to your cart. You also pick a lettering style and a colour there. Your choices travel with the order, and you can see them again in your cart before you pay.
How many letters can I use?
It depends on the piece: up to 12 characters on the Name Keychain, 7 on the Name Letter Decor and Name Pen Holder, and 4 on the Hanging Photo Frame. Spaces count too.
Can I use a nickname, initials or a date?
Yes — nicknames and initials work, as long as they fit the character limit for that piece. We don't currently support dates or symbols.
Can I see the design before I buy?
Yes. The Name Keychain and Name Letter Decor pages have a live preview that updates as you type. On the photo frame and pen holder, check the name, style and colour in the boxes on the product page. Your cart shows all three again before you pay.
What styles and colours can I choose from?
Three lettering styles and five colours: Blush, Teal, Charcoal, Marigold and Lilac. On the keychain and letter decor, the live preview shows each one as you select it.
Ordering and contact
Where do you ship?
Across India. We do not ship internationally at the moment. Shipping is calculated at checkout, and you will see the exact amount before you pay.
How long does delivery take?
We make each order in 2–3 working days, then send it with tracking. Door to door, delivery usually takes 4–10 working days: after dispatch, 2–4 working days to metro cities, 4–7 to the rest of India and up to 10 to remote PIN codes. Photo frames are made once your photo reaches us. These are estimates, and festival weeks run slower, so for a fixed date, order at least two weeks ahead.
Can I cancel or return my order?
You can cancel free within 6 hours of ordering, as long as production hasn't begun: email hello@giftlayer.in with your order number. Personalised pieces can't be returned for a change of mind, or for a spelling, spacing or capitalisation mistake in the name you typed. If it arrives damaged or faulty, the wrong item arrives, we made a mistake in the name, or the courier confirms it lost, we replace it free or refund you in full. Email us within 48 hours of delivery, with photos. The details are in our refund policy.
How do I contact GiftLayer?
Call +91 63036 63264, or email hello@giftlayer.in. We are around Monday to Saturday, 10am to 7pm IST. There is a form on our contact page too.
What do you do with my personal information?
Our privacy policy sets out exactly what we collect and how it is used.