Where is it?
Track Order
We email a tracking link the moment your order leaves us. If you can't find that email, here are two other ways to check.
See all your orders
Sign in with the email you ordered with. We'll send a one-time code — no password to remember — and you'll see every order and its tracking link.
Sign in to view ordersUse the same email address you used at checkout.
Already have a tracking number?
Pick your courier and enter the number from your dispatch email.
What happens after you order
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Order placed
You get a confirmation email straight away. If your gift holds a photo, we also send you a photo upload link by email and WhatsApp.
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We make it — 2 to 3 working days
Your piece is crafted with the name, style and colour you chose. Photo orders start once your photo reaches us.
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Dispatched
We pack it, hand it to the courier and email you a tracking link. Tracking can take up to 24 hours to start updating.
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Delivered — usually 4 to 10 working days after you order
After dispatch: usually 2 to 4 working days to metro cities, 4 to 7 elsewhere in India and up to 10 to remote PIN codes. Festival weeks run slower.
Something not right?
If your tracking hasn't moved in a few days, tell us your order number and we'll chase the courier ourselves.
Contact us