Refund policy

Last updated: 28 July 2026

Every GiftLayer item is personalised and made to order, so it cannot be resold to anyone else. This policy explains exactly when you can cancel, return or claim a refund.

Cancellations

• You may cancel free of charge within 6 hours of placing your order, provided production has not begun. Email hello@giftlayer.in with your order number.
• After production begins we cannot cancel the order, because the item already carries your personalisation.
• We may cancel an order ourselves if we cannot fulfil it, if payment fails verification, or if the personalisation requested is one we decline under our Terms and Conditions. In each case we refund you in full.

Returns

Personalised goods are exempt from general change-of-mind returns. We do not accept returns for:

• A spelling, spacing or capitalisation error in the personalisation you submitted;
• A change of mind about the name, style or colour after production has begun;
• Minor variation in colour, finish, texture or dimensions inherent to a made-to-order item.

When we will replace or refund

We will replace the item free of charge, or refund you in full, if:

• The item arrives damaged or broken;
• The item is faulty or materially different from what you ordered;
• We made an error in the personalisation (what we produced does not match what you submitted);
• The wrong item was delivered;
• Your order never arrives and the courier confirms it as lost.

How to raise a claim

1. Email hello@giftlayer.in within 48 hours of delivery, quoting your order number.
2. Attach clear photographs of the item and of the outer packaging. For damage claims, an unboxing video is extremely helpful.
3. We respond within 2 working days and tell you whether to return the item or dispose of it.

Where a return is required, we arrange and pay for the reverse pickup on approved claims. Please keep the original packaging until the claim is settled.

Refund method and timing

• Approved refunds are issued to your original payment method.
• We initiate the refund within 3 working days of approving your claim.
• Your bank or card issuer typically credits it within a further 5–7 working days. This part is outside our control.
• Shipping charges are refunded only where the fault was ours.
• We do not offer cash refunds.

Orders undelivered due to incorrect address

If a parcel returns to us because the address was incomplete or incorrect, or because nobody accepted delivery after repeated attempts, we can re-ship it once you pay the re-shipping charge. If you prefer a refund instead, we refund the item value less the original shipping cost.

Contact

• Email: hello@giftlayer.in
• Phone: +91 63036 63264
• Hours: Monday to Saturday, 10am – 7pm IST